Can hotel managers with social intelligence affect the emotions of employees?
Yükleniyor...
Tarih
2018-01-24
Yazarlar
Dergi Başlığı
Dergi ISSN
Cilt Başlığı
Yayıncı
Cogent OA
Erişim Hakkı
info:eu-repo/semantics/openAccess
Attribution-NonCommercial-ShareAlike 3.0 United States
Attribution-NonCommercial-ShareAlike 3.0 United States
Özet
Using the Multilevel Model of Emotional in Organizations, this study investigates whether managers’ levels of social intelligence affect employees’ emotional labor and the emotional climate of the workplace. In addition, the mediating effect of emotional labor on social intelligence and emotional climate is defined. A total of 276 surveys were distributed among the employees of a chain hotel in Istanbul. A structural equality modeling was used to explain the relationships between social intelligence, emotional labor, and emotional climate. The results reveal that social intelligence positively and significantly affects deep acting. It is also shown that social intelligence does not affect the emotional climate, and that emotional labor has no intermediary role. Practical results and recommendations are thus suggested for future research.
Açıklama
Anahtar Kelimeler
Emotional Climate, Emotional Labor, Hotels, Social Intelligence
Kaynak
WoS Q Değeri
N/A
Scopus Q Değeri
Q2
Cilt
5
Sayı
1
Künye
Genç, V., & Gülertekin Genç, S. G. (2018). Can hotel managers with social intelligence affect the emotions of employees? Cogent Business & Management, 5(1), pp. 1-16. https://doi.org/10.1080/23311975.2018.1432157
