Can hotel managers with social intelligence affect the emotions of employees?

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dc.authorid0000-0001-5887-0568en_US
dc.authorid0000-0002-0655-2856en_US
dc.contributor.authorGenç, Volkan
dc.contributor.authorGülertekin Genç, Seray
dc.date.accessioned2019-07-05T08:29:01Z
dc.date.available2019-07-05T08:29:01Z
dc.date.issued2018-01-24en_US
dc.departmentBatman Üniversitesi Turizm İşletmeciliği ve Otelcilik Yüksekokulu Turizm Rehberliği Bölümüen_US
dc.description.abstractUsing the Multilevel Model of Emotional in Organizations, this study investigates whether managers’ levels of social intelligence affect employees’ emotional labor and the emotional climate of the workplace. In addition, the mediating effect of emotional labor on social intelligence and emotional climate is defined. A total of 276 surveys were distributed among the employees of a chain hotel in Istanbul. A structural equality modeling was used to explain the relationships between social intelligence, emotional labor, and emotional climate. The results reveal that social intelligence positively and significantly affects deep acting. It is also shown that social intelligence does not affect the emotional climate, and that emotional labor has no intermediary role. Practical results and recommendations are thus suggested for future research.en_US
dc.identifier.citationGenç, V., & Gülertekin Genç, S. G. (2018). Can hotel managers with social intelligence affect the emotions of employees? Cogent Business & Management, 5(1), pp. 1-16. https://doi.org/10.1080/23311975.2018.1432157en_US
dc.identifier.endpage16en_US
dc.identifier.issn2331-1975
dc.identifier.issue1en_US
dc.identifier.scopusqualityQ2en_US
dc.identifier.startpage1en_US
dc.identifier.urihttps://doi.org/10.1080/23311975.2018.1432157
dc.identifier.urihttps://hdl.handle.net/20.500.12402/2204
dc.identifier.volume5en_US
dc.identifier.wosqualityN/Aen_US
dc.indekslendigikaynakScopusen_US
dc.language.isoenen_US
dc.publisherCogent OAen_US
dc.relation.isversionof10.1080/23311975.2018.1432157en_US
dc.relation.journalCogent Business and Managementen_US
dc.relation.publicationcategoryMakale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanıen_US
dc.rightsinfo:eu-repo/semantics/openAccessen_US
dc.rightsAttribution-NonCommercial-ShareAlike 3.0 United States*
dc.rights.urihttp://creativecommons.org/licenses/by-nc-sa/3.0/us/*
dc.subjectEmotional Climateen_US
dc.subjectEmotional Laboren_US
dc.subjectHotelsen_US
dc.subjectSocial Intelligenceen_US
dc.titleCan hotel managers with social intelligence affect the emotions of employees?en_US
dc.typeArticleen_US

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